Frequently Asked Questions
We are real people behind real hand made products and truly care about you, your little one's joy and your questions, so feel free to reach out!
WHERE ARE THEY MADE?
The products are all handmade in San Francisco, California
DO YOU HAVE A COLOR AND SIZE CHART?
MY ORDER IS A GIFT. WILL YOU MAKE IT NICE?
Absolutely! The Little Blue Fairy knows ALL ABOUT making and giving presents, so naturally we offer complimentary gift wrap. You can add gift wrap instructions for each item as you check out. If there's anything else we should know, you can tell us in the "comments" field at checkout. We will wrap your order, hand write your note on a little card, and ship to the recipient's address with no pricing in the box. Please rest assured that smart humans are handling this.
HOW DO YOU SHIP?
We ship within 10 business days via USPS. The mail takes about 3 days for US addresses, and about 7-10 days for overseas addresses.
Many countries assess customs fees on packages sent from the US. Our shipping charges don't account for those, so you would be responsible for sorting it out in your home country.
DO YOU TAKE CUSTOM ORDERS?
Yes we do!!! Email us with as much details as possible and we will be in touch!
Due to the handmade nature of our clothing, there may be some size variance in our items. Please allow for plus or minus variances in sizing, up to 1/2 an inch in width or height. Additionally, our fabric and patterns are often hand painted and then dyed so there may be variance in pattern from what is exactly pictured on our site.
WHAT IS YOUR GUARANTEE / RETURN POLICY?
We want you to be delighted with your Little Blue Fairy purchase! If you're not happy with your order, let us know within a month of receiving it, we will work something out on a case-by-case basis.
Kindly understand all products are made to order – specifically for you! - so we might not always be able to commit to a 100% refund or exchange.
WHERE DO YOU SELL? CAN I CARRY THEM IN MY STORE?
If you're interested in retailing Little Blue Fairy products, please get in touch! We are brand new but open to discussing! We will need to know the name and location of your store, the URL if applicable, and some other lines you carry.